Salt & Pepper
1302 English Ave NW
New Prague, MN 56071 USA
1-800-275-5699

Orders are not automatically returnable unless we have made an error.

Some things are never returnable, (sadly) due to copyright concerns. These include:
  • Patterns, unless the pattern contains a seal that has not been broken
  • Manufactured kits (eg Lanarte, Dimensions), unless the seal has not been broken
Orders are not returnable after 30 days (from ship date) for domestic orders; 60 days for international orders.


If any of the information on this form is falsified, or we receive the merchandise in a condition other than that which is indicated on this form, the Return number will be voided and the merchandise will NOT be returnable.

See also our Terms of Service for more details.

Fields marked with a **are Required.

**Your Name
**Order Number


**Do you want to:

Return for a refund
Exchange for

**What is the Reason for your return?

It is not what I ordered.
Now that I look at it, I just don't like it.
Previously Canceled 
Cancellation#

I ordered the wrong thing, I wanted
Other 
Please elaborate below.


**What is the condition of the product?  

  Unopened New
   Opened Undamaged, in Original Packaging
   Damaged, Parts Missing, or Not Resellable  

If you elaborate below, we may still be able to give you some credit back! Be honest!


**Email:
Street, number, apartment
City:
State or Province:
Zip or Postal Code:
Country:
Phone Number:
Additional Comments:
If you have provided valid contact information, we will inform you of our decision regarding your return shortly.